Shipping policy
Last Updated: 1/26/2024
Welcome to Willy Gold Store! This shipping policy outlines the terms and conditions related to the shipping of products purchased from our store.
1. Order Processing
1.1 Processing Time: Orders are typically processed within 1 business days from the date of purchase. Please note that processing times may vary during peak seasons.
1.2 Order Confirmation: You will receive an email confirmation once your order has been successfully placed. Another email will be sent when your order is shipped, including tracking information if applicable.
2. Shipping Rates
2.1 Domestic Shipping: We offer standard and expedited shipping options for domestic orders. Shipping rates are calculated based on the weight and destination of the package.
2.2 International Shipping: International shipping is available, and rates are determined by the destination country and the weight of the package. Please note that customers are responsible for any customs duties or taxes imposed by their country.
3. Shipping Methods
3.1 Standard Shipping: Standard shipping usually takes 3-5 business days for domestic orders and 5-9 business days for international orders.
3.2 Expedited Shipping: Expedited shipping options are available for customers who require faster delivery. The associated costs and estimated delivery times will be provided during the checkout process.
4. Shipment Tracking
4.1 Tracking Information: For orders with tracking, customers will receive a tracking number once the order has been shipped. You can track your order by visiting the designated carrier's website and entering the provided tracking number.
4.2 Lost or Delayed Shipments: In the rare event of a lost or significantly delayed shipment, please contact our customer service team, and we will assist you in resolving the issue.
5. Shipping Restrictions
5.1 P.O. Box Addresses: We do not ship to P.O. Box addresses. Please provide a physical shipping address for accurate and timely delivery.
5.2 Restricted Locations: Some locations may have shipping restrictions. If your location is affected, we will notify you and offer alternatives if possible.
6. Returns and Refunds
For information on returns and refunds related to shipping, please refer to our Return Policy.
7. Contact Us
If you have any questions or concerns about our shipping policy, please contact our customer service team at: willygoldstore@yahoo.com